Everydayhero’s support team provide dedicated customer care as well as supporter and donor support by phone, social media and email between Monday to Friday, 8:30am – 5:00pm AEST.
The support team provides expert support and advice to your supporters to help you maximise the success of your fundraising, and to ensure that your supporters and donors have an enjoyable experience using our platform.
Our support team can help you and your supporters with a range of queries including:
Questions about the products and services we offer to nonprofits
Help with accessing reports and data
Assisting supporters with utilising their pages and coaching them on their fundraising journey
Re-issuing donation receipts and aiding donors during the donation process
Sidekick is Everydayhero’s online help centre. It’s an easy way for you, your supporters and your donors to quickly find the answers to any of your burning questions, 24/7.
After all, we know even heroes need a little help from time to time.